FAQs
Got questions? We've got answers. We put together everything you might want to know about orders, shipping, sizing, and returns, so you can shop with total peace of mind. Can't find what you're looking for? Just send me a message, we always happy to help.
Shipping & Delivery
How long will my order take to arrive?
We process all orders within 1–2 business days (Monday to Friday, excluding bank holidays). Once dispatched, delivery usually takes 3–10 working days depending on where you are in the UK. You'll receive a confirmation email with tracking information as soon as your order is on its way.
Do you offer free delivery?
Yes! SilentAuras offers free delivery on all orders across the United Kingdom — no minimum spend and no hidden fees, just free shipping straight to your door.
Where do you ship to?
We currently ship within the UK only. We're always looking to grow, so keep an eye on our site for any updates on international shipping in the future.
How can I track my order?
As soon as your order is dispatched, we'll email you a tracking link so you can follow your parcel every step of the way. If you can't find the email, please check your spam or junk folder, or get in touch and we'll resend your tracking details.
Returns & Refunds
What is your returns policy?
We offer a 30-day money-back guarantee on all orders. If you're not completely happy with your purchase, simply contact us within 30 days of receiving your item and we'll arrange a return or exchange. Items must be unused and in their original condition. Once we receive your return, we'll process your refund promptly — no questions asked.
How do I start a return?
Just email us at info@silentauras.com with your order number and the reason for your return. We'll send you a return address along with simple instructions on how and where to send your parcel. Please don't send anything back before requesting a return, as we won't be able to accept it.
Do I have a legal right to cancel my order?
Yes. As a UK customer, in addition to our 30-day policy, you have a statutory right to cancel your order within 24 hours of receiving it.
When will I receive my refund?
Once we've received and inspected your return, we'll let you know whether it's been approved. If it is, your refund will be issued automatically to your original payment method. Please allow a little extra time for your bank or card provider to process and post the refund to your account.
Orders & Payment
What payment methods do you accept?
We accept all major cards and digital wallets, including Visa, Mastercard, American Express, Maestro, UnionPay, Klarna, Apple Pay, Google Pay, and Shop Pay. Choose whichever is easiest for you at checkout.
What currency are your prices in?
All prices on our site are listed in British Pounds (GBP, £).
Can I change or cancel my order after placing it?
We aim to process orders quickly, so please contact us as soon as possible at info@silentauras.com if you need to make a change or cancel. If your order hasn't been dispatched yet, we'll do our best to help. Once an order is on its way, you may need to use our returns process instead.
Is my payment information secure?
Absolutely. Our checkout uses SSL encryption and is PCI-DSS compliant, so your details are protected at every step. Your full card number is never visible to us — once your purchase is complete, we can only see your billing and shipping details, your order, and the last four digits of your card.
When will I receive my refund?
Once we've received and inspected your return, we'll let you know whether it's been approved. If it is, your refund will be issued automatically to your original payment method. Please allow a little extra time for your bank or card provider to process and post the refund to your account.
Products & Sizing
How do I choose the right size?
Where available, you'll find a size guide on the product page to help you pick the perfect fit. If you're between sizes or unsure, feel free to email us at info@silentauras.com and we'll happily help you choose.
Will the colour match what I see on screen?
We do our best to photograph our products as accurately as possible. That said, colours can look slightly different from one screen or device to another, so there may be small variations between the images and the item you receive.
What should I do if an item is out of stock?
Some of our pieces sell out quickly! If something you love is unavailable, get in touch and we'll let you know whether it's likely to be restocked.
Customer Care
There's a problem with my order — what should I do?
We're sorry to hear something isn't right! If your item arrives damaged, incorrect, or is missing from your order, please get in touch as soon as possible at info@silentauras.com. Include your order number and a photo if relevant, and we'll make it right for you.
My package is lost or damaged — what now?
Please contact us straight away at info@silentauras.com. We'll work directly with the carrier to investigate and find a solution as quickly as possible. This never affects your statutory rights when goods arrive damaged or faulty.
How can I get in touch with customer support?
Our team is happy to help! You can reach us by emailing info@silentauras.com or by filling in the form on our Contact Us page. We're available Monday to Sunday and aim to respond to all enquiries within 24 hours.